Siteground has set the new gold standard when it comes to web hosting features, customer service and flexibility. If their pricing would be a bit cheaper I would like them even more.
I see a lot of clients leaving their old web hosts for Siteground. To be honest, I am not surprised. Not at all! Even though Siteground is in the business for more than a decade, they managed to keep up with the fast-paced industry and are leaders in innovation.
I am going to start with a more general introduction. You can skip it if you don’t care and go straight to the uptime section or the section of interest for you.
Building Something up Takes some Thinking
There is a lot to consider when you’re building an effective online presence. Whether you’re working on yours for business reasons or in support of your self-expression, you need the right look for your new website.
You need to come up with a strategy!
How will you tackle social media marketing? You’ll need to decide whether or not you’ll be including a blog, a forum, or an online store as part of your site as well.
The basis of all that work is your website, and thus the hosting service that powers it.
The Multitude of Web Hosting Companies
There is a huge number of web hosts offering just about every setup you can think of. So, have you decided on how much bandwidth and disk space will you need? Do you know your uptime requirements? How about SSDs and speed?
SiteGround is easily one of the more popular options out there today, but is it all it’s cracked up to be?
Here is a screenshot of my WordPress installation on my account.
You might have noticed that this doesn’t look like cPanel, and you are right. Somewhere in 2019 SiteGround made the move to their own platform.
Accessible Control Panel
Hosting companies usually do this do save on cPanel licensing and the results I have seen from most such efforts were terrible. But I have to admit, SiteGround did a great job at creating a replacement for cPanel. They call it SiteTools. It’s fast, easy to use and has everything cPanel had. Throughout this review I will share numerous screenshots of the control panel.
What you won’t see is that it was created with accessibility in mind. You can change the default theme to a high contrast one, making it easier to see for people with visual impairment. It also works niceliy with screen readers.
Let’s take a look at what SiteGround brings to the table, and help you determine whether or not it’s the right option for you.
The SiteGround Phenomenon
So from the hundreds of web hosts, why do I see SiteGround mentioned more often the others? They must be doing something very different. I have never seen an unsatisfied customer there. That’s huge!
It certainly seems like just about every tech blogger has at least one SiteGround review posted these days! But what does it have going for it that the competition doesn’t?
SiteGround, the Company
SiteGround as a company was started in 2004 by Tenko Nikolov, Reneta Tsankova, and Nikolay Todorov – three university friends on a mission to take web hosting to the next level worldwide.
Their vision was a hosting service provider that was safer, faster, and featured better support than any of the existing options. SiteGround is the result of all their hard work.
They have Hordes of Happy Users
Today, SiteGround appears to be living up to its original potential with over two million domains hosted. Customers praise SiteGround most often for the attention it pays to site safety, staying abreast of current hosting technology and overall site speed.
SiteGround is also well-liked for offering their services at price points considered to be extremely affordable in comparison to the competition.
If there’s one thing nearly every website owner tends to complain about, it’s uptime issues.
Uptime is King
There are certain metrics web professionals use to measure the performance of servers and web hosts. Among them stands out Uptime. Uptime is the proportion of the time a website was available expressed in a percentage value. I don’t have to run in circles for you to understand how critical this is.
Uptime at Siteground
It’s a natural thing that every web host out there is going to have some downtime. They have to do maintenance and upgrades.
Outages and other issues that may affect service quality occasionally happen. However, SiteGround is one of the few options out there that can boast a remarkable 99.99% when it comes to their uptime percentage. Now let’s look at my uptime tracker.
We measured 100%
Not only is 99.99% pretty much the industry standard percentage, but SiteGround also stands by its service with an ironclad guarantee. If at any time a customer experiences more than 0.01% downtime over the course of the calendar year, then they’re promised adequate compensation to make up for it.
And their stats show the same picture.
Fast Response Customer Service
Tech support is something people don’t think about when they’re in the process of selecting service providers. They usually realize their mistake the very first time they try to get someone on the phone to discuss an issue.
SiteGround has the fastest response time across ALL web hosts I have dealt with. I can’t stress this enough.
Unfortunately, there are service providers that are all smiles and promises when they’re trying to attract your business but don’t care enough to deal with issues once they’ve got it. Avoid those! I am not pointing fingers out of character so that you won’t see them on Hosting Manual. I only review web hosts that I trust.
Exceptional Support Even in Off-Hours
It’s quite prominent that support at SiteGround is pretty much unbeatable! Yes, they’re great at answering your questions before you purchase a plan. But they remain equally responsive once you’re a customer.
With the 2019 redesign, I find it a bit more difficult to find the support page. You have to click on the question mark in the top menu and then click on Contact us.
The customer support department is open 24 hours a day and seven days a week, so you’re guaranteed support at literally any time of the day or night.
The folks that run SiteGround are also well aware of how frustrating it can be to call in for support and wind up sitting on hold for a ridiculous amount of time.
That’s why they guarantee zero hold time when it comes to both phone support and live chat support!
You can even send in an email ticket and receive a response within 10 minutes max. You’re guaranteed to be able to talk to a real person every time as well – no annoying bots or automated systems to deal with.
Expert Integration of Popular Apps
I don’t know about you, but I am a WordPress guy. I tend to run all my projects on WordPress, even if it’s not strictly a blog. I guess everyone has his or her favorite tool.
SiteGround took the most popular ones and had created a multitude of handy specialized tools designed for those platforms. If you’re a Joomla or WordPress user, you’ll be even happier with SiteGround as your web hosting service provider.
Installation of both platforms takes only a couple clicks. The regular automatic updates take care of script security.
Joomla and WordPress super-cachers help make sure your speeds stay as high as possible. They have staging and Git support for geekier users that prefer a hands-on approach as well.
And a nice suprize (at least it was for me). If you ask a question on the WordPress forums about any issue on your SiteGround account, somebody from support answers you there too! That’s the attitude you want from a real dedicated company!
Superior Cloud Hosting
If you’ve been running websites long enough, you probably know what cloud hosting is. SiteGround offers some of the best cloud hosting services available today.
Specific features include ample content storage and multi-platform support. You’ll be able to access all of your data exactly when you need it no matter where you happen to be.
Regular Backups for Free
Even the most experienced webmasters make mistakes. Heck, once I have deleted the wrong database and had to manually restore my website from Google cache because I didn’t have a recent backup. You won’t have to remember to perform frequent backups yourself.
They also offer advanced monitoring to make sure that your service is always flawlessly reliable. And that 24/7 support we mentioned above? That applies to all of your cloud data as well.
Excellent Members’ Area
Not every web host can say that they offer a terrific members’ area to explore their service, but SiteGround does. They understand how important convenience is to today’s consumer. No one has the time or patience to waste hunting around for what they need.
That’s precisely why we were impressed with SiteGround’s user area. You can easily access your account and all relevant information without the least little bit of hassle. Monitor your domain, view your current billing status, and keep track of any tickets with ease.
The overall design is sleek-looking and easy to navigate as well. It’s handy when you need to check on something specific about your account quickly!
Of course, service quality isn’t the only thing you’re concerned with when it comes to building, managing, and running your website. You need reliable, high-performance services that are affordable on a limited budget – options that are just as appropriate for small business owners, independent bloggers, and startups as they are for large corporations.
If you want even cheaper web hosting, GreenGeeks is a great option.
Shared Web Hosting
SiteGround delivers when it comes to value. Currently, they offer three different service packages to suit a variety of needs. They are as follows.
The Startup Plan
This package is exactly what it sounds like – a basic but comprehensive startup package for those that have just begun to get the ball rolling with their site. Perfect for beginners while remaining highly compatible with standard traffic volumes (up to 10,000 monthly visits)!
It’s also ridiculously affordable considering what you get for your money. (Startup packages begin at a special price of just $6.99 per month – less than most people spend on their morning cup of coffee.) Features include:
- 10GB of web space
- Four server locations
- Free Cloudflare CDN
- Support for one website including all essential hosting elements
- Full customer support and panel access
The Startup plan also comes with a 30-day money back guarantee – perfect for those just starting out and not thoroughly understanding the full scope of their needs.